Updated: 9.02.2021

Changes to our booking process and casual pricing

 
We’re pleased to advise that bookings will only be required for our Outdoor Pool and Group Fitness Classes from Thursday 11 February 2021. Members and visitors will no longer need to make a booking for all other programs and services.
 
To ensure we can continue to contact trace, members will be required to show their membership card at reception and casual visitors will be required to check-in via QR code. Please note that from Thursday 11 February 2021, the temporary gym and group fitness casual fees implemented during COVID-19 will revert to standard 2020-21 fees and charges.


Updated: 17.12.2020

Holiday season opening hours

Carlton Baths will be running amended opening hours over the upcoming holiday season.

This period includes the Christmas Day, Boxing Day, New Years Day and the dates surrounding.

Visit our Opening hours page for a full list of opening hours for this period.

 


Updated: 22.11.2020

Membership reactivation
 
Now that restrictions have eased across Victoria, we will be reactivating all memberships on 28 January 2021.

If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

 
FAQs:
 
When will my membership be reactivated?
Your membership will be reactivated on 28 January 2021. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual.
 
If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

  • Additional credit applied from your last debit due to centre closure;
  • Unpaid fees from your last direct debit; or
  • Pro-rata fees incurred from your activation date to the first returned debit.

After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.
 
If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from 28 January 2021.
 
Are there still restrictions in place at the centre?
Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.
 
Do I still need to book a session to visit the centre?
Yes, currently everyone who visits the centre must book their session via our website. This ensures that we can contact trace if there is a confirmed case at our centre. We are working on removing online bookings for members only to provide greater flexibility – more detail to come shortly!
 
Will my fees be the same?
Yes, your fees will remain the same.


Updated: 19.11.2020

We are expanding our services!

We’re thrilled to announce that we will be offering Swimming Lessons from 19 November.

To ensure community safety, we have a number of safety measure in place throughout the facility. To learn more about these safety measures click on the service you plan to use below. While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Our available services include:

Contract tracing:
To help keep our community safe, we require all visitors to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form. Once you have received your code, you will be able to use it to sign in every time you visit our centre.
 
How to get your unique QR code:

  1. Fill out the visitor registration form.
  2. Include any additional visitors, such as minors who are attending the centre with you.
  3. Ensure all your details are correct – particularly your email address.
  4. Check the confirmation box at the end of the form and select the ‘next’ button.

Participants must attend with their membership card and scan in at reception when entering

Operating hours:

  • Monday – Friday 6.00am-12.00pm & 2.00pm - 8.00pm
  • Saturday & Sunday 8.00am - 6.00pm

PRICES:

  • $8.50 - Gym & GF
  • $6.50 - Gym & GF Concession
  • $6.10 - Adult Swim
  • $3.70 - Child/ Concession
  • $5.00 - Student
  • $3.50 - Spectator
  • $0.00 - Child under 5

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the safety measures further down the page prior to attending our centre.


Updated: 26.10.2020

Today’s announcement from Victorian Premier Daniel Andrews has confirmed the long-awaited changes to bring Victoria out of lockdown.

While these changes are indeed exciting, we are currently working through the impacts for our site and service offerings, which may take some time. We are working as quickly as possible and will provide additional updates as soon as more information is available.

We are as excited as you are and can’t wait to see you again!

Read the full statement from Victorian Premier Daniel Andrews


Updated: 18.10.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding changes to the use of indoor and outdoor pools.

In line with changes regarding capacity limits for lap swimming in outdoor pools, from 7:00pm tonight, additional bookings will be made available via our online booking system.

Bookings have been in high demand since reopening, which we are incredibly grateful for. We are really excited that more people can now come for a swim, however, even with the increase we are still operating under limitations. If you do miss out on booking, please keep checking back each time new bookings are released and we hope you will be swimming as soon as possible.

Thank you for your patience and understanding.

We are excited that Victoria is making great progress towards reopening and want to thank you for your ongoing support throughout this challenging time. Please continue checking our website for the latest information regarding service updates.


Updated: 15.10.2020

Revised Opening Hours

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services.

While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are the services that will be available:

Our current operating hours are:

  • Monday to Friday 6am-12pm and 4pm-8pm
  • Saturday and Sunday 8am-3pm

At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the safety measures at the bottom of this page prior to attending our centre.

 


  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place. 

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
     
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
  • Booking online

    To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling our customer care team on 9347 3677.

    At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

     
  • Temperature scanning
    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C  or above will not be allowed to enter the facility.
  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

     
  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.